Grade: 7d division: fm news Department



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Date28.05.2018
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Job Title: Configuration Specialist

Grade: 7D

Division:  FM News



Department: World Service

Base: London W12

Reports to: Senior Technical Product Manager

Context
News and Knowledge (N&K) is the department within BBC Future Media responsible for the following BBC Online products: News, Sport, Weather, Knowledge & Learning, CBBC, CBeebies, BBC Homepage and Search. We manage and develop products on websites, mobile devices and interactive TV. We have a world-leading approach to content management and metadata, and we also delivered the London 2012 Olympics across BBC Online.
The department consists of software developers, project managers, product managers, business support staff, and works closely with designers and editorial staff. We use our knowledge and application of audience research, new and emerging technologies, combined with creativity and collaboration across the BBC’s content divisions, to deliver world class digital products and services which deliver reach, quality, impact, and value for the BBC.

Aims of the Job

Configuration specialists work closely with stakeholders and technical teams to analyse business requirements, to plan, build and maintain new websites and to help develop new components and functionality within a coherent development framework. They are responsible for a range of tasks utilising several specialist tools, advise and steer product development in line with existing capability, and are typically involved in the product development process from inception to launch. They collaborate with stakeholders and representatives of the BBC’s content divisions, as well as multi-disciplinary software delivery teams across Future Media.


Specifically, this role will focus on implementing the transition of 27 World Service websites into the content management system used by BBC News and Sport, as part of a strategic move towards responsive web design.

Requirements




Key Responsibilities





  • Work closely with Product Managers and stakeholders to understand and analyse the business requirements for products, projects and features

  • Ensure through advice/consultation that designs and concepts align with existing functionality wherever possible, in order to minimise development impact and maintain a consistent development framework

  • To configure the Content Publishing System (CPS) and related tools to build and update websites, sections and new web features

  • Work with delivery teams to plan, build and launch new index and story page components

  • To act as a bridge between editorial and technical stakeholders

  • Maintain configuration consistency across CPS environments (Int/Test/Staging/Live)

  • To help diagnose issues relating to incorrect configuration of the CPS systems

  • To advise and support editorial teams on the use and management of publishing and configuration tools

  • Identify opportunities for streamlining and improvements in configuration tools

  • Be comfortable communicating technical issues to the client in a way that makes the business impact clear. Communicate project issues so there is an understanding of the problem and options for solving it

  • Facilitate decision-making with stakeholders and the development team, to include conversations about scope, the detail of individual requirements and bigger picture approaches to the solution, and about providing clear options


Essential Skills


  • Knowledge of HTML

  • Strong understanding of Windows Operating System

  • Understanding of web site concepts and terminologies

  • Methodical approach with an eye for detail

  • Business analysis skills, techniques, and practices

  • Ability to simplify complex issues into component parts and to explore and evaluate them systematically

  • Experience of deadline-driven environments with rapid release cycles

  • Ability to work collaboratively and stay open to ideas/suggestions from others

  • Ability to effectively manage stakeholder expectations

  • Requirements documenting for various audiences - both technical & non-technical

  • High degree of internet and computer literacy


Essential Experience


  • Business analysis with a focus on requirements gathering and documentation.

  • Previous experience of working in fast-paced environments with tight release deadlines.

  • Experience of presenting effectively to technical and non-technical stakeholders, including oral and written presentations, proposals, specifications and reports.

  • Experience of working on online application projects and with relevant technologies.

  • Evidence of problem solving ability and of providing creative solutions.



Responsibilities




Desirable Skills and Experience


  • A strong interest in BBC Online products and content output

  • Experience in the application of UML techniques

  • Experience in and knowledge of transactional websites, data-driven web publishing, Web 2.0, social networking and community sites and technologies, audio and video streaming, mobile products and devices, content management systems, interactive TV and broadcast systems.

  • Working knowledge of BBC output; editorial, compliance, and regulatory issues for the BBC.

  • An understanding of the BBC’s internet infrastructure and particularly the CPS content management system would be an advantage.







Key Competencies




  • Planning and organising - able to think ahead in order to establish an efficient and appropriate course of action, for self and others. Prioritises and plans activities taking into account relevant issues and factors such as deadlines, staffing and resources. Keeps appropriate people well informed of plans, progress, etc…

  • Communication - able to get one’s message understood clearly by adopting a range of styles, tools and techniques appropriate to the audience and the nature of the information.

  • Influencing and persuading - able to present sound and well-reasoned arguments to convince others. Adapts to the situation and can draw from a range of strategies to persuade people in a way that results in agreement or behaviour change.

  • Managing relationships and team working - able to build and maintain effective working relationships with a range of people. Works co-operatively with others to be part of a team, as opposed to working separately or competitively.

  • Resilience - manages personal effectiveness by managing emotions in the face of pressure, setbacks or provocative situations. Demonstrates a committed, motivated and energetic attitude to work.

  • Flexibility - adapts and works effectively with a variety of situations, individuals or groups. Able to understand and appreciate different and opposing perspectives on an issue, to adapt an approach as the requirements of a situation change, and to change or easily accept changes in one’s own organisation or job requirements.

  • Creative Thinking - able to transform creative ideas into practical reality. Can look at existing situations and problems in novel ways and devise creative solutions.

  • Orientation for Learning - Actively seeks feedback from multiple sources and contributes to wider community in the area of business analysis

  • Analytical thinking - able to simplify complex problems, processes or projects into component parts explore and evaluate them systematically.





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